Frequently Asked Questions
Where can i read your policies?
You can read our pool policies here.
Do you require reservations to soak?
Reservations are required, and we do not accept walk-ins. If you do not see a slot available for your desired time, you may check back to see if there have been cancellations.
Cancellations must be made at least 2 hours ahead of time.
Our website has the most up to date information on reservation availability. Calling our office will not open up additional spots. Please make a reservation in advance so you can enjoy our healing waters.
Are groups allowed at Desert Reef?
No. Please keep reading for additional details.
Suits Optional Policy
Desert Reef is suits-optional during all open hours, except on Fridays from open until 7:00pm when suits are required.
What is your policy on males?
Single males (or groups of males) must be accompanied by their partner or a female in order to visit at all times.
WHAT SHOULD I BRING?
Plastic water bottle
Flip-flops or crocs
Bathrobe and/or towel
Sunscreen
Hat
Sunglasses
Bathing suit (optional on certain days)
IS THIS HOT SPRING APPROPRIATE FOR CHILDREN?
During standard hours Desert Reef is for guests 18 and over. For private rentals in the main pool area guests of all ages are welcome. Please note that for either standard hours or private rentals there is no lifeguard on duty. Regardless of age you can be assured that loud, rude, lewd and offensive behavior is prohibited and is not tolerated. But the pool is not a play pool. It's a place for relaxation. No jumping, diving, splashing, acrobatics, loud voices, crying, whining, et cetera are allowed.
DO YOU HAVE ACCOMMODATIONS?
Desert Reef is excited to provide overnight accommodations allowing guests to be inspired by the desert and wowed by the stars after a long soak. We offer Airstream and Tiny Home stays, which can be booked here.
Desert Reef and the surrounding property is private property and does not allow camping. Please check for local campsites or BLM if you’d like to camp during your stay.
Do you allow camping and RV’s?
We offer a limited number of RV/van spots, which can be booked here.
If you book one of these sites, please read all of our policies before booking. Some details to highlight:
Vans, truck campers, and Class B ONLY (no tent camping)
There are no hook-ups.
No generators.
There is no overnight pool access.
We do not allow any tent or car camping on our property. Please check for local campsites or BLM if you’d like to camp during your visit.
Do you allow fires?
We do not! We are located in the high desert in an area prone to drought and we do not allow fires or grilling of any kind.
WHAT ARE YOUR RATES?
Weekday passes: $25.00
Our weekday reservations include Tuesday - Thursday and Friday at 10am and 1pm soaking times.
Weekend Passes (Friday evening - Sunday): $35
Our weekend reservations include Friday at 4pm and 7pm soaking times, Saturday, and Sunday.
(Active & retired military receive a 20% discount on day soaking)
Splash Pass: $135 for 6 soaks for 1 person or 3 soaks for 2 people
2 hr facility rental: $500
4 hr facility rental: $850
Accommodations: Cost varies depending on season and type of accommodation. Click here to see our availability.
how do soaking cancellations and refunds work?
All soaking reservations must be cancelled 24 hours before your appointment in order to receive a refund. We do not offer partial-refunds.
There are two ways you may cancel your reservation:
1) The easiest method will be to find your confirmation email, and scroll to the bottom of the email and click the button that says “Cancel Reservation”. This method will also be the quickest to begin the refund process.
2) The second method is to navigate to our Contact Page, and complete the contact form. Select “Cancelling my soaking reservation” and then provide the necessary information for our team to find and cancel the reservation(s).
In the event that you receive a refund of payment, funds can take up to 10 business days after our processing to become available, depending on your bank institution. Debit cards typically require the most time. Refunds will be processed on the original card used to purchase and will not be processed for amounts larger than the original purchase amount.
What is the refund/cancellation policy for accommodations?
We allow cancellations up to 72 hours prior to your arrival date. If you must cancel your reservation within 72 hours, you will be charged the amount of one nights stay.
We do not provide refunds for late arrivals or early departures. Desert Reef Hot Spring reserves the right to cancel or amend any reservation without notification should the deposit or payment dates not be met. Cancellation anytime releases rights to the accommodation.
What is the refund/cancellation policy for events?
We do not allow cancellations or refunds for our event tickets. All ticket purchases are final.
If I booked an accommodation, is soaking included?
Yes, soaking is always included for all of our overnight guests from check-in to check-out during all open pool hours. This means there is no need to make a separate soaking reservation, unless you would like to begin your soak earlier in the day before check-in.
Monday: Soak until 11am on check-out day
Wednesday & Thursday: Soak until 4pm on check-out day.
Friday, Saturday, & Sunday: Soak until 1pm on check-out day.
NEW Tuesday Retreat: For Tuesday reservations only, guests enjoy exclusive soaking soaking hours on Tuesday night. Guests may soak until 4pm on Wednesday. Please note that our largest pool is not open on Tuesday evening but you will have access to all other pools.
Are groups allowed at desert reef?
No, Desert Reef is not a good place for groups. Reservations are allowed to a maximum of 6 people who know each other. This includes groups for birthday parties, bachelorette parties, and other social events. Our priority is the relaxation, safety, comfort, and enjoyment of all patrons at Desert Reef.
If you would like to host a retreat or private event, please reach out on our contact page.
Groups are expected to adhere to all of our policies, and will be asked to leave if policies are not followed. This includes but is not limited to the following:
"Inappropriate behavior will not be tolerated. No one will be allowed to engage in any lewd, loud, offensive, or rude actions, activities or behaviors which interferes with the privacy, safety, or enjoyment of any other patron. Guests who do not comply with our policies will be asked to leave along with their entire group and will not be allowed reentry to our facility again."
WHAT IS THE TEMPERATURE OF THE WATER?
Winter average is a warm and steamy 100-104 degrees, but check out all of the pools for varying hot temperatures. Let it seep into your bones.
Summer average is 96-108 degrees. Our water is refreshing, even on a hot summer day.
HOW LARGE IS THE POOL AND FACILITY?
Our main pool measures 36' x 50' filled by a natural mineral water hot spring from our artesian well. It holds 40,400 gallons of water. Additionally we have 4 other pools to choose from during your visit.
The Desert Reef Hot Springs is situated in a private setting centered in 77.5 beautifully scenic and sunny acres.
HOW OFTEN IS THE POOL CLEANED?
All of the pools are completely drained and cleaned each week on Tuesday, so it is kept extremely clean. Water samples are submitted monthly to the Public Health Dept.
I would like to host a retreat or small event. How can I get in touch?
To get in touch regarding hosting a retreat or small event at Desert Reef, please fill out the form on our contact page, and select the “Hosting an Event/Retreat” option.
Are you pet friendly?
No. We adore dogs (and other pets) which is why we ask you to leave them at home. Dogs (aside from documented service dogs) are not allowed in the pool area or the parking lot as it does not have shade and can get very hot. A service animal is a dog that is individually trained to do work or perform tasks for a person with a disability. The work or task a dog has been trained to provide must be directly related to the person’s disability. Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the ADA. There are no pets allowed on the property, and disregard for this guideline will result in being asked to leave immediately without refund.
DOES IT GET CROWDED?
Gosh, we hope not, which is why we’re changing to requiring reservations prior to arrival. Our goal is to create a relaxing environment which means limiting capacity. Click here to make a reservation.
WHAT ARE YOUR COVID PROTOCOLS?
We ask that all guests social distance in the pool area, and require that people who are sick or who have had flu-like symptoms in the last 2 weeks not to visit the reef.
DO YOU PROVIDE MEMBERSHIPS?
We do provide memberships for regular guests who have a history with the reef or who have been recommended by another member. If you’re interested please ask one of our staff about membership next time you’re here. Alternatively we recommend starting with a Splash Pass prior to inquiring about a membership. Splash Passes are a discount card good for 6 soaks for an individual or 3 soaks for two people. You can purchase a Splash Pass online and pick it up when you arrive.
Is your facility byob?
We are currently in the process of getting our liquor license at which time we will no longer be BYOB. Until then we allow two alcoholic beverages per person in the pool area (no glass bottles of any kind). Any visibly intoxicated or disruptive persons will be immediately asked to leave and not allowed reentry to Desert Reef again.
Is there any shade?
Yes! We are thrilled about our new shade structures and hope you will be as well.
Do you have changing rooms?
Changing rooms are provided with toilets, sinks, and showers. Please lock your phone and any valuables in your car.
Where can i read your liability waiver?
You can read our liability waiver here.